Hello,

I'm Errica J. As a daughter, sister, and great friend, I cherish the bonds of family and friendship dearly. Known for my warm and friendly demeanor, I approach both personal and professional interactions with professionalism and sincerity.

With a wealth of experience in customer service, sales, and virtual assistance, I bring a diverse skill set to the table. Whether it's delivering exceptional customer experiences, driving sales growth, or providing efficient virtual support, I thrive in dynamic environments and excel at multitasking.

I am passionate about building meaningful connections, exceeding expectations, and making a positive impact in everything I do. I look forward to utilizing my skills and expertise to contribute to the success of any endeavor I undertake.

Warm regards,

Errica J

• Manage multiple clients' calendars, scheduling appointments, and coordinating meetings using Google Calendar, Calendly, and other scheduling tools.
• Phone services including inbound and outbound outreach
• Handle email correspondence, responding to inquiries, drafting emails, and managing inbox organization to ensure timely communication.
  
• Assist in travel arrangements, including booking flights, hotels, and transportation, while adhering to budget and preferences.
  
• Conduct internet research on various topics, compile information, and create detailed reports as needed.
  
• Coordinate and facilitate virtual meetings while ensuring smooth proceedings.
• Perform data entry tasks, update client databases, and maintain accurate records of client information.
• Provide general administrative support, including file organization, document formatting, and proofreading.
• Create and maintain spreadsheets and documents

As one of ADT’s top-performing sales representatives for two years, I have consistently achieved and surpassed sales targets while simultaneously managing a spectrum of administrative responsibilities crucial to operational success. Beyond driving revenue growth, I have adeptly handled inbound and outbound calls, managed email correspondence with finesse, and meticulously organized schedules to ensure seamless coordination of appointments and meetings. I also resolved customer concerns and discrepancies, and completed contract paperwork.

Furthermore, my proficiency extends to a diverse array of administrative tasks including data entry, document preparation, file organization, and inventory management. Acting as a liaison between Sales, Project Managers and technicians. I also worked with sales teams to ensure all paperwork is completed properly within the designated time and completed daily reports. My commitment to excellence in both sales and administrative functions has been instrumental in contributing to ADT’s success, and I am poised to continue delivering exceptional results in all aspects of my role.

While performing in my role at Comcast, I exceeded at being a top Sales representative and administrative associate. Surpassing targets and delivering stellar results. Taking advantage of my great communication, friendly demeanor, and product knowledge, I have been able to gain and retain loyal clients.

My ambition to complete goals have helped me build great rapport with colleagues and clients. Creating a positive workspace environment and increase sales goals and performance expectations.

I was also responsible for setting and managing appointments, following up with clients per phone calls, managing emails, Demonstrating proficient use of soft skills, including active listening, problem solving and responding appropriately.

Along with analyzing accounts receivable, billing, credit, collections and process inquires while providing a superior customer experience for internal and external customers. Utilizing problem solving skills on a daily basis to ensure a win-win outcome for customers and the company.

• Email management
  
• Calendar management
  
• Document creation
  
• Internet research
• Data entry

• Phone Service
  
• Create and deliver newsletters, cards, invitations, and notes
  
• Writing blog post and articles
  

• create forms and surveys for customer feedback
  
• Respond to comments on business pages/blogs
  
• graphic Design

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